Shipping Policy

Twyla Inspires Storyhouse Shipping Policy 

Twyla Inspires Storyhouse Shipping Policy

Last Updated: May 2026

Thank you for shopping with Twyla Inspires Storyhouse. We are honored to prepare and package your order with care, intention, and appreciation.

Please review our shipping policy below before placing your order.

​

Order Processing Times

Because many of our products are handmade, small-batch, or carefully packaged to order, processing times may vary depending on product type, order volume, seasonal demand, and launch periods.

​

Estimated processing times:

• Tea products: 3–7 business days

• Handmade jewelry and gifts: 5–10 business days

• Books and journals: 3–7 business days

• Custom or specialty items: Processing times may vary

Business days do not include weekends or holidays.

During holidays, product launches, promotions, or high-volume periods, processing times may be extended.

​

Shipping Time Estimates

Once orders are processed and shipped, estimated delivery times may vary based on the shipping carrier and destination.

Estimated shipping windows:

• Standard U.S. Shipping: 3–7 business days

• Priority Shipping: 1–4 business days (if selected at checkout)

Shipping timelines are estimates only and are not guaranteed.

​

Shipping Carriers

Orders may be shipped through carriers such as:

• USPS

• UPS

• FedEx

• Other available delivery providers

Carrier selection may vary depending on package size, destination, and shipping method selected.

​

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

Twyla Inspires Storyhouse is not responsible for delays, lost packages, or additional shipping fees caused by incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

​

Lost, Delayed, or Stolen Packages

Once a package has been transferred to the shipping carrier, delivery timing and handling are outside of our direct control.

​

Twyla Inspires Storyhouse is not responsible for:

• Shipping carrier delays

• Weather-related delays

• Lost packages marked delivered by the carrier

• Theft after delivery

• Carrier service interruptions

If your package appears lost or delayed, please contact the shipping carrier directly using your tracking information.

​

Damaged Orders

If your order arrives damaged, please contact us within 3 days of delivery with:

• Your order number

• Photos of the damaged item(s)

• Photos of packaging if applicable

We will review the situation and do our best to assist you.

​

International Shipping

At this time, international shipping availability may vary.

Customers are responsible for any customs fees, import duties, taxes, or additional charges required by their country.

Shipping fees are non-refundable once an order has shipped.

​

Digital Products

Digital products, downloadable content, printables, or electronic items do not require physical shipping and will be delivered electronically where applicable.

​

Weather & Unexpected Delays

Unexpected circumstances such as severe weather, holidays, carrier issues, natural events, or supply chain disruptions may occasionally affect shipping timelines.

We appreciate your patience and understanding during such situations.

​

Contact Us

If you have shipping questions regarding your order, please contact:

Twyla Inspires Storyhouse
Email: twylainspiresstoryhouse@gmail.com
Website: twylainspiresstoryhouse.com